Birthday Party FAQs

Can I change my package choice as the party gets closer?

  • That's fine!  We send out a final party questionnaire 10 days before your event to get the details regarding your event.  At this time, you can make any changes you like.

Is a deposit required to book a party?

  • A $50, $75 or $100 NON-REFUNDABLE deposit is required to confirm your reservation.

  • Deposits are NON-REFUNDABLE.

  • If you do need to cancel the party, we will work with you to find another date and time that will work best for you within one year of the original party date.  Your original deposit will be applied towards your re-scheduled party.  Alternatively, you may use the $100 deposit toward store credit (to purchase play passes or memberships).

What if I need to reschedule/cancel my party?

  • Advance Notice: 14 days advance notice is required to reschedule your event from its original date

         (Deposits are non-refundable.)

  • Rescheduling:

    • If you reschedule or cancel your event less than 14 days prior to its original date, your deposit is non-refundable and you may be held financially responsible for the full party package price, if the time slot is not filled after your cancellation.  Rescheduling is subject to availability and not guaranteed.

    • If you reschedule and host your event within 1 year of the original date, the deposit will apply toward your new party date.

  • Cancel: 

    • Again, if you do need to cancel your party, we will work with you to find another date and time that will work best for you within one year of original party date.  Your original deposit will be applied toward your re-scheduled party.  Alternatively, you may use the $100 deposit toward store credit (to purchase play passes or memberships).

Do you have high-chairs and booster seats for use?

  • Yes! We have 3 booster chairs for you and your guests to utilize.

We have a large party.  How should we structure food-serving?

  • We always recommend (for large parties especially) that hosts put all food out on the food counter just before guests arrive.  Some guests will arrive hungry and some will have just eaten, depending on the timing of your event.

  • Allowing guests to graze as they become hungry (or when their little ones need a break from playing) ensures that all guests will have a seat when they choose to eat and avoids congestion around the serving area.

Can we bring our own food and dessert?

  • Yes!  You can bring homemade food, store-bought food, and/or outside catering. 

Can we bring alcohol?

  • Alcohol is only allowed at your party if there are no children or guests under 21 on the premises (such as wedding showers/baby showers/adult gatherings).  PLEASE be responsible and sensible.  Per your contract, you are responsible for serving your guests.  We are unable to serve alcohol and are not responsible for monitoring guests' drinking or their behavior.  We do reserve the right to ask any guest to leave the premises as deemed necessary by the staff.  We are not responsible for monitoring underage drinking, but if we see it, we will ask you to have the guest leave the premises.

Do you have a freezer or ice?

  • Yes, we do. We will provide ice for your party for an additional cost or you can purchase it and keep it in our freezer during your event.

When do I pay my balance?

  • You can pay your final balance on the day of the party before your party starts. You’ll be provided with a high-level receipt. If you’d like a detailed receipt you can request one at any time! We accept cash or credit cards. We do NOT accept personal checks. You may tip (optional) in cash or on a credit card.

When can I arrive to set-up?

  • You can arrive 20 minutes before your party begins to set up, and our party assistant(s) can help!

Will I have to worry about other parties or customers in the facility during my event?

  • ALL our parties INCLUDE a totally private rental of our entire facility. Yay!

Will my guests be required to wear socks?

  • ALL guests entering the play-area will be required to wear socks.

  • If your guest has forgotten to bring socks, we have socks for purchase that you can add to your bill or ask the guest to purchase.

  • We also have shoe covers available for purchase for adults or children who must leave their shoes on.

Can I drop-off my decorations for you to set up before my party?

  • YES! We love setting up for parties and want you to be able to truly enjoy your child’s special day and want to make it as simple as possible. We would be happy to get your decorations started before you arrive. Please make sure your bag/ box is labeled with your last name and date and any specific instructions you may have.

Can parents drop their children off at the party?

  • Yes and No

    • We do NOT offer drop-off parties - our staff is not responsible for monitoring the kids.  (Unless it is a Parents Night Out event)
    • If you, as the host, are allowing parents to drop off their kids at your party and you are responsible for their behavior, then yes - you can choose to let parents drop off their kids.  We require a 1:4 kid ratio per adult at the party.

What is the role of the party assistant?

  • The party assistants will help you set up and make sure all of the food, drinks, and coffee (if included) are re-filled as needed throughout the party.

  • The assistants will also cut and serve your cake for you

  • The party assistant will do ALL clean-up after the party including packaging up your food and decor for you!

  • The party assistants are not responsible for monitoring the kids; parents or responsible adults must be watching the kids and addressing behavioral issues.

Do your prices include tax or tip?

  • All parties are subject to 9.9% Washington state sales tax in addition to the package price.

  • Tips are always appreciated for excellent service, but never required. You can tip on your credit card or in cash if you wish.

What assistance do you provide at the party?

  • A lot! As much or as little as you require, based on the party package you choose. Every package provides:

    • Set up of the gym with tables for your cake, birthday child's gifts, and food tables.

    • A special birthday message on our big-screen TV

    • Our staff will also be there to serve food & drinks.

    • All cleanup after the party.

I need to book a larger party, we have more than 20 kids. This is not an option during Covid - our maximum guest number is 15.

  • We can accommodate up to 20 kids.For larger groups (more than 20 kids) please call us to discuss additional fee for more than 20 kids.

What if I am late for my scheduled party time? What if my Guests are late?

  • We understand that circumstances happen, however, our parties start at the scheduled event time. To maintain private parties, we are not able to extend or modify your event's schedule.

Do I need to stay at the party?

  • The party host is required to stay at the party until your last guest departs

What is not allowed in the facility?

  • You’re welcome to use your own decorations and/or paper products on the tables in the gym.

  • To preserve the integrity of our gym and village, your decorations are limited to tabletop decor.

  • We do not permit silly string, confetti, or piñatas. 

  • If you want to have streamers, our staff will hang them for you.  You may arrive up to 20 minutes before your scheduled party time to decorate

What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?

  • Food & other party resources are ordered/prepped prior to your event based on the details provided by you. During Covid, all food ordering/delivery is your responsibility.

  • We may adjust your Party Package UP, but not down, on the day of the event.

  • You may purchase Treat Bags, balloons, beverages a la carte at your event, subject to stock on hand.

  • Additional food orders are subject to delivery schedules & fees, and may not be available on the day of your event.  During Covid, all food ordering/delivery is your responsibility.