Frequently Asked Questions
WHAT ARE YOUR OPEN-PLAY HOURS?
Our hours may change seasonally, so be sure to visit our hours page for the most up-to-date open-play hours. If we are not open for open-play, check our events calendar, we may have something else happening! Be sure to register for events in advance.
HOW MUCH DO I PAY TO PLAY?
We charge $10 per child, beginning at 6 months of age. Children under 1 are free WITH a paid sibling. Adults are always free during open-play hours! Each play pass includes re-entry for the entire day. We have plenty for even very young babies to do, even if they’re not yet crawling!
I HAVE MULTIPLE CHILDREN, DO I HAVE TO PAY THE SAME RATE FOR ALL OF THEM?
DO YOU OFFER ANY DISCOUNTS?
Yes! As a Veteran owned business, we appreciate the sacrifices that Military and First Responder families make and offer a 20% discount for daily play with valid ID. We also offer a 10% discount on play and classes for homeschooling families that can show proof of membership to homeschool organizations including HSLDA, or other Washington Homeschool programs. Homeschool families may find our homeschool membership to be of great value!
I LIKE THE IDEA OF THE PARENTS LOUNGE, BUT WHAT IF I WANT TO USE THE PLAY AREA WITH MY CHILD?
That's great! We encourage parents to play with their child as much as they like, and have full (socks-only) access to the play area. We even have seating right inside of our play areas for parents whose children prefer they stay close. We also have seating inside of our crawlers area. If your child is more independent, enjoy our parents lounge where you'll still enjoy full view of the play area!
AT WHAT AGE DO YOU START CHARGING CHILDREN TO PLAY?
Our rule is if your child is playing, we ask you to pay for them to do so. Children under 1 are free with a paid sibling - otherwise we begin charging at 6 months. If your older child remains in the café, there is no charge. If they enter the play area and begin to play, you will be charged.
I HAVE A CHILD THAT DOESN'T HAVE ADDITIONAL NEEDS. CAN THEY COME TOO?
Of course! The play equipment in our gym is fun and beneficial for all ages and types of kids.
I HAVE AN INFANT, DO WE PAY TO PLAY AS WELL?
If your infant will be using our play area (our sectioned-off crawler area recommended age is 6 months and up, but will have some toys for the younger babies to use as well!) we'll ask you to purchase a play pass for them. If they are tagging along while big brother or sister plays and the infant won't be playing, they can hang with their caregiver for free. We welcome and encourage baby-wearing here!
WILL KIDS OR PARENTS HAVE TO TAKE OFF THEIR SHOES?
In our café parents lounge, please feel free to wear your shoes. Outside of our play area we have a convenient coat rack and cubbies for shoes. Our play area is strictly SOCKS ONLY. No shoes, no bare feet! If you forget your socks, don't worry! We have socks to purchase and keep for adults and children. We allow car seats and baby carriers in the play area but do NOT permit strollers. Feel free to leave strollers in the café by the coat racks and cubbies. For our friends with different abilities who require the use of a stroller or wheeled device,we will clean your wheels before entering the play area. If your child has additional needs and is uncomfortable removing their shoes, we have shoe covers.
CAN WE BRING IN OUR OWN SNACKS OR FOOD?
Yes and no. During open-play visits, you can bring water or baby bottles. We have wholesome snacks and delicious, locally made, baked goods available and we do ask that all beverages (other than water and bottles) consumed at our facility are purchased in our café. We do have a water fountain with bottle filler, and warm water for safely warming bottles. Just ask! We are NOT a nut-free facility, but we are allergy aware and ask that you not bring any food containing nuts into the gym. You may NOT bring in a birthday cake or cupcakes during open-play hours. During reserved parties, we do allow you to bring your own food and drinks or order from our menu.
IS THE PLAY PASS GOOD FOR THE DAY?
Yes, once you purchase a play-pass, you can stay and play as long as you like, during open play hours. ALSO INCLUDED is same day re-entry, because we understand that many little ones can only enjoy play in shorter intervals.
MY CHILD HAS ALLERGIES AND/OR FOOD SENSITIVITIES. WHAT WILL YOU HAVE FOR US?
We are working with local vendors to provide as many options as possible, including for those with allergies. In order to ensure we can accommodate you, please call at least 24 hours prior to your visit and we'll do our best to make it happen! We will pay attention to frequently requested items, and have them more readily available if needed.
I'M BREASTFEEDING, WILL YOU HAVE ACCOMMODATIONS FOR ME?
We encourage you to feed your child wherever and however you feel comfortable, but please ask if you would like more privacy.
CAN I USE MY FRIENDS MEMBERSHIP CARD, OR GIVE MINE TO A FRIEND TO USE?
No. Memberships MUST be used within an immediate family ONLY. You may not allow other families to use your passes at any time, even if they are visiting with you. They will need to fill out their own agreement and purchase whichever pass they like.
DO YOU ACCEPT CASH & CARDS?
Yes, we accept cash and all major cards including American Express. We do not accept personal checks and we are NOT able to accept bills over $20 at any time.
CAN I HAVE MY CHILD'S BIRTHDAY PARTY DURING NORMAL BUSINESS HOURS AT THE CAFE WITHOUT GOING THROUGH THE BOOKING PROCESS?
Again, yes and no. We do offer one party plan during open play. The Sunspot party package is non-private, available 12-2 pm, Mon-Fri. All other parties are private. We do not allow birthday "play-dates" where guests bring in gifts, and we draw a strict line at bringing in any outside catering, decorations, or re-arranging tables in the cafe to accommodate your "party". Doing so may result in you being asked to leave, or being charged a $200 private party fee. If you are bringing your child on their birthday, please instead consider our affordable "My Special Day" option for making your child still feel like the star of the day! We can display a personalized birthday message, and even have a balloon and a treat waiting for them! Learn more and reserve your child's birth-date here!
DOES YOUR FACILITY ENFORCE A PLAY-AREA CAPACITY?
Yes! We make sure the play area is as comfortable as possible at all times. Our play-area has a capacity of approximately 30 children, depending on the ages. We ask ourselves “Will adding one more child detract from the experience of all guests?” before going over that number. If we are on a wait, we will allow families to wait in the cafe-area until a family leaves. Please ask for coloring books or other activities to use if you have to wait!
CAN YOU PAY FOR CLASSES OR EVENTS AT THE DOOR?
All classes and events require online registration. Please see our events page for more details and registration information. This helps us plan ahead and make sure our events do not get too crowded!